Undamaged merchandise can be exchanged within thirty (30) days of purchase. If you are sending merchandise back for an exchange, please notify Madaras Gallery prior to sending (866-902-7745). Customer is responsible for all shipping charges in the event of an exchange. If you receive a product that is damaged during transport, you have 48 hours from the date received to notify Madaras Gallery at 866-902-7745. All shipping material must be kept with damaged item until our carrier has released the merchandise to be returned. If damage is not reported within 48 hours, our carrier will not assume any responsibility and product can not be replaced by Madaras Gallery.